What Happens if I Lose My Connection at an Online Casino?
Losing Connection at an Online Casino
In the extremely rare cases where this doesn’t happen (which we have never known to happen), the best thing to do would be to contact the player support at the casino and report your findings with as much evidence as possible (screenshots/videos, game id number etc.). But like we said, this is very rare and you will generally always (99.9% of the time) be taken back to the correct part of the game where you were disconnected.
This is true when playing on desktop and it’s also true when playing on your mobile at any of our featured USA casino sites. Perhaps your smartphone or tablet battery dies just as you are about to take part in a progressive jackpot bonus round. Again, don’t panic. Just hurry up and charge that battery before someone else triggers the jackpot. If you don’t want to lose connection while playing on mobile, make sure that you always have enough battery and also make sure that you have a decent internet connection wherever you are.